Effective Date: Jan 2026
Privacy Policy for Fix My GMB
This Privacy Policy outlines how Fix My GMB ("Company," "we," "our," or "us") collects, uses, and shares personal information from users who use our website and services.
Fix My GMB specializes in helping businesses recover suspended Google Business Profiles (formerly Google My Business listings), identify compliance issues, prepare reinstatement documentation, and provide guidance throughout the recovery process.
We are committed to protecting your privacy and complying with applicable privacy laws, including the General Data Protection Regulation (GDPR) and the California Consumer Privacy Act (CCPA).
1. Personal Data We Collect
We may collect the following categories of personal information:
Identifying and Contact Information
- Name
- Email address
- Phone number
- Business name
- Business website
- Google Business Profile URL
- Mailing address (if provided)
- IP address
Service Information
- Information relating to your Google Business Profile
- Suspension notices and related communications
- Business verification documents
- Information submitted during consultations and support requests
Website Usage Data
- Browser type
- Device information
- IP address
- Referring websites
- Pages visited
- Time spent on the website
- Cookies and similar tracking technologies
Communication Data
- Information submitted through forms
- Emails sent to our support team
- Chat and customer service interactions
2. Purposes of Data Processing
We collect and process personal information for the following purposes:
Service Delivery
To evaluate Google Business Profile suspensions and provide recovery-related consulting services.
Customer Support
To communicate with clients regarding their accounts, purchases, support requests, and service updates.
Payment Processing
To process payments securely through third-party payment providers such as Stripe.
Business Profile Recovery Assistance
To review documentation, identify potential compliance issues, and provide guidance regarding Google's reinstatement process.
Website Improvement
To analyze website usage and improve our services, content, and user experience.
Marketing Communications
To send educational content, updates, and promotional information when permitted by law or when consent has been provided.
3. Legal Basis for Processing
Under GDPR, we process personal data under one or more of the following legal bases:
Consent
When users voluntarily submit information or opt into marketing communications.
Performance of a Contract
To provide services purchased or requested by users.
Legal Obligations
When required to comply with applicable laws and regulations.
Legitimate Interests
To improve our services, maintain security, prevent fraud, and operate our business efficiently.
4. User Rights (GDPR and CCPA)
Users may have the following rights regarding their personal data:
GDPR Rights
- Right of access
- Right to rectification
- Right to erasure
- Right to restrict processing
- Right to data portability
- Right to object
CCPA Rights
California residents may have the right to:
- Know what personal information is collected
- Request deletion of personal information
- Request disclosure of data-sharing practices
- Opt out of the sale of personal information (if applicable)
- Receive equal service regardless of exercising privacy rights
To exercise any privacy rights, contact us using the information listed below.
5. Data Sharing
We may share personal information with:
Service Providers
Third-party vendors who help us operate our business, including:
- Website hosting providers
- Email service providers
- Customer support platforms
- Analytics providers
- Payment processors
Legal Requirements
When required by law, court order, legal process, or government request.
Business Transfers
If Fix My GMB is involved in a merger, acquisition, or sale of assets, user information may be transferred as part of that transaction.
We do not sell personal information to third parties.
6. Data Security
We implement reasonable technical, administrative, and organizational safeguards designed to protect personal information from unauthorized access, disclosure, alteration, or destruction.
However, no method of transmission or storage is completely secure, and we cannot guarantee absolute security.
7. Data Retention
We retain personal information only as long as necessary to:
- Provide requested services
- Comply with legal obligations
- Resolve disputes
- Enforce agreements
When information is no longer required, it will be securely deleted or anonymized.
8. Third-Party Services
Our website may contain links to third-party websites or services, including:
- Google
- Stripe
- Calendly
- Analytics providers
We are not responsible for the privacy practices of third-party websites or services.
Users should review the privacy policies of those providers separately.
9. Disclaimer Regarding Google
Fix My GMB is an independent consulting service.
We are not affiliated with, endorsed by, or sponsored by Google LLC.
Google Business Profile reinstatement decisions are made solely by Google, and no reinstatement outcome can be guaranteed.
10. Changes to This Privacy Policy
We reserve the right to update this Privacy Policy at any time.
Any updates will be posted on this page with a revised effective date.
Continued use of our website or services after changes are posted constitutes acceptance of the updated policy.
11. Contact Information
For questions regarding this Privacy Policy or requests concerning personal information, please contact:
Fix My GMB
Email: support@fixmygmb.com
Website: https://fixmygmb.com